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Defusing difficult or angry customers calmly and assertively benefits the company, the customer, and the service representative. Managing any difficult situation requires clear com...

User-centered design (UCD) is a project approach that puts the intended users of a site at the centre of its design and development. It does this by talking directly to the user at...

Person Centered theory that is also called Client Centered theory has three main attributes. The first very important aspect of Person Centered theory is “Unconditional Posit...

Regardless of your personality type, values and behaviors, the journey to achieving a balanced, happy life will be much easier, and much more successful and harmonious if you learn...

Ten tips for happy relocation (across town and around the world) Relocation is stressful because you change more than your address. You'll begin to navigate a new way to be a sp...

Many of us are probably so used to crisis in the world that it has become a natural part of our mental scenery. We?ve grown accustomed to living in a world where acts of bitter co...

As Zipcar, the world's largest car sharing service, celebrates its seventh anniversary, it conducted a survey on what car-centered city life will be seven years from now. Qu...

As Zipcar, the world's largest car sharing service, celebrates its seventh anniversary, it conducted a survey on what car-centered city life will be seven years from now. Questi...

With the advent of managed care, more patients are seen in shorter amounts of time and the amount of one-on-one time with the doctor seems to be on the verge of evaporating. Escala...